![]() ![]() That's the thing, it's too intermittent (100 users), some in different countries, some at home, some in the office. If you are willing to provide more information, we're interested in figuring out why users are not having good audio.Īpologies for the brevity. There is a bit of investigation needed here. There experience with the above server - better/same/worse experience - will help isolate differences in (f) and (g). If you have users that are consistently having troubles, then have them try out Did you make any custom changes to BigBlueButton outside of using bbb-conf?.Did you get errors during installation?.Does your server meet the minimum configuration required by BigBlueButton (Yes/No)?.What is the version of BigBlueButton you are using?.You haven't provided any details on your server, so the following would be helpful Can you share more details about your users? Usually (a) to (e) are good for the average user, but 'good' heavily depends on where they live. Some of these you can control - (f), (g), and (h) - but the rest are dependent on the users. The trick is to narrow down which step along the way is causing users to have poor bandwidth. The user's audio experience is dependent on (a) user's browser, (b) operating system, (c) computer, (d) connection to the internet (wired or wireless), (e) internet connection between their connection and your BigBlueButton server, (f) your BigBlueButton server's incoming bandwidth, (g) your server, and (h) the version of BigBlueButton running on the server. Are all the users in a session having troubles, or only some.Do you have users who are consistently having troubles, or occasionally having troubles?.You didn't offer any details on the users, but we're interested to try and help. ![]()
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